It is crucial when choosing a pediatric practice for your children that you have given serious consideration to the fit between the practice philosophies and your own. Excellent care happens when the physicians and office staff are aligned with your family priorities and philosophies regarding medical care. Only then can shared decision-making be based on mutual respect. Please read the following checklist carefully to be sure Bright Pediatrics is the appropriate medical home for your children. We look forward to meeting you and forming a mutually rewarding relationship.
For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back. If our Nurse is on with another caller, you will be asked to leave a message and you will receive a return call.
For well visits, call our routine appointment line.. Well visits may be scheduled up to 3 months in advance. You will receive an automated reminder 3 months ahead of when your child is due for their next well visit. Automated reminders are also sent for any vaccines for which your child is due.
Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. As a courtesy, we will remind you of your upcoming appointments via phone/text message/email. We ask that you arrive 5 minutes before your scheduled appointment time (to allow time for parking, elevators, check-in, updating your insurance info, etc.). We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.
Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments. A $20 fee will be charged for a second missed appointment. The third consecutive missed appointment will result in discharge from the practice. For new patients, a $20 fee will be charged if the FIRST appointment is missed.